Skills & Competencies for Quality Assurance Manager

Quality Assurance Manager job profile

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JOB SUMMARY for Quality Assurance Manager

Responsible for the implementation of policies and procedures to ensure adherence to production quality standards.

JOB RESPONSIBILITIES for Quality Assurance Manager

Monitors and audits process, material, and product testing against established standards and conducts a continuous analysis of quality defects and deviations. Identifies deficiencies or gaps in testing activities and develops solutions to ensure adequate and robust quality processes. Optimizes processes to comply with existing and new regulatory requirements.

Quality Assurance Manager SALARY RANGE

BASE 50%
$126,283
TOTAL 50%
$135,249
Job Level
M02
Job Code
RD14000143
Education/Degree
Bachelor's Degree
Reports To
Director

Quality Assurance Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Quality Assurance Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Quality Assurance Manager

1 Job Family Competencies – ISO Standards
Proficiency Level -3
Skill definition-Knowledge of ISO standards and regulations and ability to apply various standards in business scenarios.
Level 1 Behaviors
(General Familiarity)
Describes quality compliance and ISO procedures in all our products.
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Level 2 Behaviors
(Light Experience)
Assists in the development of a product roadmap in line with ISO standards to provide quality products to customers.
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Level 3 Behaviors
(Moderate Experience)
Administers work instructions and updates on standard operating procedures to meet ISO requirements.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the implementation of the ISO system to continually develop standards for product applications.
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Level 5 Behaviors
(Mastery)
Builds a culture of zero defects by validating the correct application of ISO quality standards.
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2 Job Family Competencies – KaiZen
Proficiency Level -3
Skill definition-Creating continuous improvement productivity by engaging employees to eliminate waste and increase the profitability of our business.
Level 1 Behaviors
(General Familiarity)
Describes the basic concepts, elements, and differences of the Kaizen management philosophy.
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Level 2 Behaviors
(Light Experience)
Assembles and audits Kaizen events from preparation through sustainment.
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Level 3 Behaviors
(Moderate Experience)
Implements Kaizen improvements to positively impact the safety, quality, and productivity of the industry.
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Level 4 Behaviors
(Extensive Experience)
Drives overall Kaizen initiatives to introduce improvements throughout the quality management system.
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Level 5 Behaviors
(Mastery)
Authorizes the implementation of Kaizen or continuous improvement projects for cost-saving initiatives.
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3 Quality Assurance Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Quality Assurance Manager
Proficiency Level - 4
5 Competency for - Quality Assurance Manager
Proficiency Level - 5

12 soft skills or competencies (core competencies) for Quality Assurance Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Defines the best ways to align our new processes with the desired outcomes.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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3 Quality Assurance Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Quality Assurance Manager
Proficiency Level - 4
5 Competency for - Quality Assurance Manager
Proficiency Level - 5

Summary of Quality Assurance Manager skills and competencies

There are 0 hard skills for Quality Assurance Manager.
10 general skills for Quality Assurance Manager, ISO Standards, KaiZen, Lean Manufacturing, etc.
12 soft skills for Quality Assurance Manager, Business Process Improvement, Standard Operating Procedures (SOP), Budgeting, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Quality Assurance Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Standard Operating Procedures (SOP), and be proficient in Budgeting.

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